FAQ

Frequently Asked Questions

How Do I Order?


You can order your Well GEL products via our website or Instagram. If you wish to order via Instagram, please head to @wellgeluk. There, one of our Customer Service Advisors will get back to you within 24hrs. You can then pay via bank transfer or cash upon collection at one of our local stockists. If you are ordering online with us, we accept PayPal.




Are Your Products Vegan?


When we began production this for us was a no brainer. We love our fur babies so we can confirm all our products are 100% Vegan and Cruelty Free.




Can I Get My Gels Today?


YES HUNNI. We understand, there's no time to wait! Well Gel colours are available at Summer Bunny Studio. Simply place an order online, or pop into Summer Bunny to have a browse and collect your gels. Please be aware of their opening hours, contact them on 01925 241200 for any further queries regarding opening hours. If you order online, you will receieve a confirmation email or text to confirm your gels are ready to pick up! Summer Bunny Studio 182 Wilderspool Causeway Warrington WA4 6QA




How Long Will My Order Take?


Shipping is Flate Rate £5. If you order BEFORE 2pm your order will be sent the same day. Any time AFTER 2pm will be posted the following day. Please be conscious to add a delivery address you know you will be/someone will be available to sign for your Nail Mail. All orders are tracked and signed for.




How Do I Ask Another Question?


If your question has not yet been answered, please don't hesitate to contact us via Instagram. One of our Customer Service Advisors will give you a response within 24hrs. @wellgeluk Thank you, Well Gel Team.




When Can I Collect My Pickup Order?


Once you have paid for your order and recieved a confirmation email, you just need to wait for a further email alerting you that your order is ready to pick up. Please ensure you have some form of ID or alert us prior to collecting your order to ensure we give you/the person collecting on your behalf the right parcel. Your order will be kept safe within the Studio for 28 days, after that it will be sent back to our warehouse and you will be contacted to arrange a different delivery option. If your question has not yet been answered, please dont hesitate to contact us direct, via Instagram, Email or Phone.




How Do I Change My Order?


Don't panic! Orders can always be rectified. If you need to add, delete or change an item please don't hesistate to let us know... @wellgeluk wellgeluk@outlook.com 01925 241200




Is Well Gel Ltd Registered With The Cosmetic Products Notification Portal (CPNP)?


We are... our products are registered with the CPNP under the name "Well Gel Ltd" in compliance with Regulation (EC) N° 1223/2009 (Article 13)




Do I Have To Be Qualified To Buy From Well Gel?


No, our products are available to anyone with a passion for nails! Please follow correct application by using our personalised nail guide. Check out our Instagram @wellgeluk for some inspo!




Have Well Gel Products Been Tested For Safety?


Yes! We take this very seriously. Our products have been subject to a safety assessment and have received the requisite Cosmetic Product Safety Report. Please get in touch if you need further information.




How Do I Return My Order?


Unless your product has been ordered as an error or the product is found faulty in transit, we do not offer returns due to change of mind. Order Error: If you have ordered a product by accident, we will honour a refund if we are notified and the product is sent back to us within 14 days. The product must be in a perfect, re-saleable condition and your refund will be processed once we have recieved it and a thorough inspection has been made. You will be responsible for the postage cost and safe arrival of the package. Your refund will only include the cost of the product at the time of purchase but not including delivery fees. If the product appears to be used or the packaging tampered with, you will lose your right to a refund due to health protection or hygiene reasons. You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery. We are not liable for returned goods lost in transit. Faulty Product: We highly doubt any of our products would be damaged within transit due to the material of our products but in the unlikely event they are; Products may be returned provided you notify us of the damage within 48 hours of delivery. We must recieve the package within 14 days of the initial delivery date and we will honour the cost of delivery to return it to us but we require you to pay it forward with proof of postage costs and the safe arrival of the product. We will refund the costs you incur in sending the products back to us by 1st class post only, if you choose to send them recorded delivery, any extra costs of that will be your responsibility. If the product appears to be used or the packaging tampered with, you will lose your right to a refund due to health protection or hygiene reasons. You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery. We are not liable for returned goods lost in transit. We will refund any money received from you using the same payment method originally used by you to pay for your purchase. Returns Address: Well Gel Ltd 182 Wilderspool Causeway Warrington Cheshire WA4 6QA





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