top of page
FAQ
Frequently Asked Questions
We currently have 5 delivery options available which are explained below:
1st Class Signed For Delivery £6
This delivery would aim to get to you the next working day. We are covered for this parcel in the unlikely event it gets lost. A signature is required for this parcel to be delivered therefore please ensure you use a delivery address that somebody is likely to be in to sign for it.
2nd Class Signed For Delivery £4.45
This delivery would aim to get to you between 2-5 working days. We are covered for this parcel in the unlikely event it gets lost. A signature is required for this parcel to be delivered therefore please ensure you use a delivery address that somebody is likely to be in to sign for it.
1st Class Delivery, NO SIGNATURE £4.45
This delivery would aim to get to you the next working day. We are NOT covered for this parcel in the unlikely event it gets lost meaning if this parcel does go awol, you will be responsible to make another order and no compensation will be given from Well Gel or Royal Mail. A signature is NOT required for this parcel to be delivered. We offer this service as it is rare for parcels to get lost in the post and it allows our customers to pay less for their postage.
2nd Class Delivery, NO SIGNATURE £3.35
This delivery would aim to get to you between 2-5 working days. We are NOT covered for this parcel in the unlikely event it gets lost meaning if this parcel does go awol, you will be responsible to make another order and no compensation will be given from Well Gel or Royal Mail. A signature is NOT required for this parcel to be delivered. We offer this service as it is rare for parcels to get lost in the post and it allows our customers to pay less for their postage.
Special Delivery Guaranteed By 1pm £11.05
This delivery is guaranteed to be delivered the next working day before 1pm. By 1pm delivery is subject to the addressee being in to receive the letter or parcel so please make sure there is somebody available to accept it.
Royal Mail WORKING DAYS are Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
All orders will be posted the same day if you order BEFORE 2PM MONDAY - FRIDAY
No deliveries will be attempted on Sundays and Bank Holidays.
Absolutely!
Well Gel colours are available at BUFF. Simply place an order online, or pop into BUFF to have a browse and collect your gels. Please be aware of their opening hours. You can contact BUFF direct on their instagram page @buffsalon
If you order online, you will receieve a confirmation email or text to confirm your gels are ready to pick up!
BUFF
36 Walton Road
WA6 6NL
(above the insurance centre)
Once you have paid for your order and recieved a confirmation email, you just need to wait for a further email alerting you that your order is ready to pick up.
Your order will be kept safe at BUFF for 14 days, after that, the order will automatically be refunded.
If your question has not yet been answered, please dont hesitate to contact us via Instagram or email.
@wellgeluk
wellgeluk@outlook.com
Unless your product has been ordered as an error or the product is found faulty in transit, we do not offer returns due to change of mind.
Order Error:
If you have ordered a product by accident, we will honour a refund if we are notified and the product is sent back to us within 14 days. The product must be in a perfect, re-saleable condition and your refund will be processed once we have recieved it and a thorough inspection has been made. You will be responsible for the postage cost and safe arrival of the package. Your refund will only include the cost of the product at the time of purchase but not including delivery fees. If the product appears to be used or the packaging tampered with, you will lose your right to a refund due to health protection or hygiene reasons.
You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery. We are not liable for returned goods lost in transit.
Faulty Product:
We highly doubt any of our products would be damaged within transit due to the material of our products but in the unlikely event they are; Products may be returned provided you notify us of the damage within 48 hours of delivery. We must recieve the package within 14 days of the initial delivery date and we will honour the cost of delivery to return it to us but we require you to pay it forward with proof of postage costs and the safe arrival of the product. We will refund the costs you incur in sending the products back to us by 1st class post only, if you choose to send them recorded delivery, any extra costs of that will be your responsibility. If the product appears to be used or the packaging tampered with, you will lose your right to a refund due to health protection or hygiene reasons. You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery. We are not liable for returned goods lost in transit.
We will refund any money received from you using the same payment method originally used by you to pay for your purchase.
Returns Address:
Well Gel Ltd
182 Wilderspool Causeway
Warrington
Cheshire
WA4 6QA
Download our Cosmetic Product Safety Report
bottom of page